Legal
Privacy Policy for LAYANA
Last updated: May 2026
Please read this document carefully.
This page is part of how we communicate clearly with our customers. If anything is unclear, reach out through the contact options in the site footer.
Your privacy matters to us at LAYANA. This policy explains how we collect, use, and protect your information when you use our website.
What information we collect
We may collect the following from our customers:
- When you place an order: name, phone number, and delivery address.
- If you sign up or create an account: name and email address (optional for customers where applicable).
- Automatically collected data: through Meta Pixel and cookies on our site, we may automatically collect certain information such as browser details, IP address, and visit-related data.
How we use your information
We use the information we collect to:
- Process and deliver your orders successfully.
- Contact you when needed (for example, customer support).
- Send marketing emails or messages about new collections, discounts, and offers (where permitted).
- Analyse and improve our website, services, and user experience.
Sharing information and third parties
We work to keep your information secure. For normal business operations we may share certain data with trusted third parties:
- Courier services: your name, phone number, and address may be shared with the courier so your order can be delivered.
- Payment gateways: payment-related information is processed through payment providers to complete your transaction securely.
- Meta (Facebook / Instagram): some data may be shared with Meta to improve advertising and to show relevant offers through pixel-based tracking.
Cookies
Our website uses Meta Pixel, which relies on cookies to help us understand preferences and browsing patterns. This helps us serve more relevant ads and improve our services.
Security
We take steps to protect your information. Our website uses SSL (Secure Sockets Layer) encryption to help protect personal data transmitted over the internet. We also apply appropriate technical measures to help keep our databases secure.
Your rights and updating information
If you need to change details while your order is still Pending, you can contact us on our official WhatsApp: +8801605009627.
If account sign-up is added in the future, you may be able to delete or update your account. Please note that where the law requires it or for record-keeping, core order information may remain in our order history or records.
Once an order has been handed over to the courier, we cannot change order details or fully erase that order information.
Contact us
If you have questions about this Privacy Policy, please contact us:
- Email: layana.officials@gmail.com
- WhatsApp: +8801605009627