Return & Refund Policy — LAYANA

You must inspect the product in front of the delivery person before accepting it.

We do not accept complaints about damage or wrong items after the delivery person has left, and we will not accept returns in that situation.

You may return or exchange a product if:

• You received the wrong product.
• There is a serious mismatch between the product and the images on the website.

Condition: You must inform us on WhatsApp (+8801605009627) while the delivery person is still present and return the product at that time.

If the return is due to our mistake (wrong or faulty product), you will not pay delivery charges for that return.

For any other reason (for example, change of mind or personal preference), delivery charges for return or exchange are fully borne by the customer.

Refunds apply if you paid in advance and we cannot provide the correct product in cases of wrong or faulty items.

In other cases we usually offer an exchange instead of a cash refund.

Refund timeline: After a refund is confirmed, the amount will be returned within 3–5 business days via bKash, Nagad, or bank transfer.

Once a product has been used, it cannot be returned or exchanged.

If you ordered the wrong size and want an exchange, you must notify us within 24 hours of receiving the product. We will consider the request subject to stock availability.

For an exchange or other special cases, you may need to send the product to our address.

LAYANA is not responsible if the product is damaged in transit on the way back to us. Please pack returns securely.